Thank you for visiting Pethnod. We appreciate your interest in our products and are committed to providing friendly, reliable, and professional customer support. Whether you have questions about our insulated drinkware, an existing order, shipping, or general inquiries, we're here to help.

Company & Shipping Information

Company Name: DRAGON DO LLC

Official Business & Shipping Address:
7341 NW 54th Street
Miami, FL 33166
United States

All orders placed through Pethnod.com are processed and shipped from our official U.S. business and fulfillment location to ensure efficient order handling and dependable delivery.

Customer Support

Support Email: [email protected]

Response Time:
We strive to respond to all customer inquiries within 1–2 business days. During periods of high inquiry volume, responses may take slightly longer, but every message will be handled as quickly as possible.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

Saturday, Sunday & U.S. Public Holidays:
Our customer support team may have limited availability, and response times may be extended.

Order & Shipping Assistance

If you need assistance with your order, shipping status, tracking information, product details, or delivery inquiries, please contact us via email and include your order number whenever possible. This helps us locate your order quickly and provide faster assistance.

Our team is dedicated to ensuring a smooth shopping experience from purchase through delivery.

Product Support

Have questions before placing an order? We're happy to help with information about our insulated tumblers, travel mugs, water bottles, product materials, sizes, features, care instructions, and recommendations to help you choose the right product for your needs.

Business Information

Pethnod.com is an online retail store operated by the authorized representative of DRAGON DO LLC. All website operations, product sales, customer service, and fulfillment activities are conducted in accordance with applicable United States federal and state laws.

We value every customer and appreciate your trust in Pethnod. Thank you for choosing us—we look forward to serving you.