Pethnod

Shipping Policy

Effective Date: July 2026

This Shipping Policy applies to all purchases made through Pethnod.com. By placing an order on our website, you agree to the shipping terms and conditions outlined below.

1. Shipping Coverage

At this time, we only ship orders to addresses located within the United States.

We do not currently offer international shipping or delivery to overseas territories.

2. Order Processing Time

All successfully paid orders are typically processed and prepared for shipment within 1–2 business days.

Orders placed on weekends or U.S. federal holidays will be processed on the next available business day.

Please note that processing time is separate from shipping time.

3. Order Cut-Off Time

Orders placed before 2:00 PM Eastern Time (ET) on business days are generally processed the same day.

Orders received after the daily cut-off time will be processed on the following business day.

4. Shipping Origin

All orders are shipped directly from our official business and fulfillment location:

DRAGON DO LLC

7341 NW 54th Street

Miami, FL 33166

United States

5. Estimated Delivery Time

After an order has been shipped, standard delivery generally takes 5–9 business days.

Actual delivery times may vary depending on factors such as:

Carrier operations
Weather conditions
Peak shipping seasons
Remote delivery locations
Other circumstances beyond our control

Estimated delivery dates are not guaranteed.

6. Shipping Fees

Free Standard Shipping on all orders of $30.00 USD or more.
Standard Shipping Fee: $5.99 USD for orders under $30.00 USD.

Shipping charges are automatically calculated and displayed during checkout before payment is completed. There are no hidden shipping fees.

7. Shipping Carriers

To provide reliable delivery service, we may ship orders using one or more major U.S. carriers, including but not limited to:

USPS
UPS
FedEx

The carrier will be selected based on destination, package size, and operational availability.

8. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active after the carrier scans your package.

9. Undeliverable or Returned Packages

Customers are responsible for providing complete and accurate shipping information.

If a package is returned because of:

An incorrect or incomplete shipping address
An unsuccessful delivery attempt
Refusal to accept the shipment
Failure to collect the package

additional shipping charges or return shipping costs may apply before the order can be reshipped.

10. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Our customer support team will work with the shipping carrier to investigate the issue and provide an appropriate resolution where applicable.

11. Shipping Delays

While we make every effort to ensure timely delivery, we are not responsible for shipping delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, public emergencies, or other unforeseen events.

12. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our business operations or shipping practices.

Any revisions will be posted on this page together with the updated effective date. Continued use of Pethnod.com following any changes constitutes your acceptance of the revised Shipping Policy.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us: