Return & Refund Policy

Effective Date: July 2026

Thank you for shopping at Pethnod.com. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review the following Return & Refund Policy, which explains the conditions, procedures, and timelines for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns for most unused products within 30 calendar days of the delivery date.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned with all original accessories, packaging, manuals, and labels.

• Show no signs of wear, misuse, modification, or damage caused by the customer.

• Be accompanied by proof of purchase or the original order number.

Returns that do not meet these requirements may be refused.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns for:

• Products showing signs of use or wear.

• Items damaged due to misuse, accidents, improper cleaning, or unauthorized modifications.

• Products returned without original packaging or essential components.

• Clearance, final sale, or promotional items marked as non-returnable.

• Gift cards (if applicable).

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 calendar days after delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of:

  • The product.

  • The shipping package.

  • The shipping label.

  • Any visible damage or defect.

After reviewing the information, we will determine whether a replacement, refund, or other appropriate solution will be provided.

4. Return Process

To request a return:

1. Email [email protected] with your order number and reason for the return.

2. Our customer support team will respond within 1–2 business days with return instructions.

3. If your return request is approved, we will provide the appropriate return authorization and return shipping instructions.

4. Please securely package the item and return it within 14 calendar days after receiving return authorization.

Returns sent without prior authorization may not be accepted.

5. Exchanges

We are happy to offer exchanges for eligible products when:

• The product is defective.

• The wrong item was shipped.

• The product was damaged during shipping.

For exchanges requested due to personal preference (such as selecting a different color, size, or style), approval is subject to product availability.

If the replacement item has a different price, any price difference and applicable shipping charges must be paid before the replacement order is shipped.

6. Return Shipping Costs

• If the return is caused by our error (incorrect item, defective product, or shipping damage), we will cover the return shipping costs.

• If the return is due to personal preference or a change of mind, the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return results from our error.

7. Restocking Fee

Eligible returns that are simply due to a change of mind are generally not subject to a restocking fee if the returned product is received in new, unused, and resalable condition.

However, if a returned item is incomplete, missing accessories, damaged, or requires repackaging because it was not returned in its original condition, we reserve the right to deduct a restocking fee of up to 15% of the product price, depending on the condition of the returned merchandise.

8. Refund Processing

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Refund processing is generally completed within 2–5 business days after approval.

• Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.

9. Late or Missing Refunds

If you have not received your refund after the expected processing period, please:

• Check your bank account again.

• Contact your credit card company or payment provider.

• Contact your financial institution, as processing times may vary.

If you still have not received your refund, please contact us at [email protected].

10. Order Cancellations

Orders may be cancelled free of charge before they have been processed or shipped.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible. In such cases, you may request a return after receiving the order in accordance with this policy.

11. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page together with the updated effective date.

Continued use of Pethnod.com after any revisions constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

DRAGON DO LLC

7341 NW 54th Street

Miami, FL 33166

United States

Email: [email protected]

Customer Support Response Time: 1–2 business days